Customer Enablement Manager - Remote (Nordics)

About the Role

We are seeking a Customer Enablement Manager - Remote to join our dynamic team. This role is pivotal in nurturing key customer relationships, resolving complex issues, and leveraging data-driven insights to drive improvements. As a Customer Enablement Manager, you will manage partner relationships, communicate performance updates to management, and develop personalized initiatives for customer retention and growth.

What You'll Do

• Develop and maintain strong, long-term relationships with key customers, serving as the primary point of contact for complex issues and strategic discussions.
• Handle and resolve customer issues and escalations by leveraging in-depth knowledge of organizational products and services.
• Utilize data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement, making actionable recommendations.
• Manage and strengthen relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provide regular updates to management on customer engagement performance and strategic initiatives.
• Develop and implement personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborate closely with other departments to improve solutions and ensure seamless customer interactions.
• Provide mentorship and training to junior customer engagement managers, sharing expertise and facilitating their professional growth.
• Ensure that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stay abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.

Requirements

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or a related discipline, or equivalent work experience.
• Typically has 4-7 years of work experience in customer relationship management (CRM), customer service, customer experience management, or account management.
• Preferred: Certified Sales Operations Professional (CSOP).
• Strong communication skills and results orientation.
• Learning agility and digital fluency are essential.
• Customer-centric mindset with a focus on enhancing customer experiences.

Nice to Have

• Experience in a fast-paced B2B environment.
• Familiarity with CRM software and customer engagement tools.
• Ability to analyze data and derive actionable insights.

What We Offer

• Competitive salary range of $60,000 - $80,000 annually.
• Comprehensive benefits package including health insurance and retirement plans.
• Flexible remote work options to support work-life balance.
• Opportunities for professional development and growth within the company.
• A collaborative and inclusive work environment.