Customer and Operations Specialist - Remote Support

About the Role

We are seeking a Customer and Operations Specialist remote to join our team at World Centric. This part-time role is perfect for someone who enjoys interacting with people and excels at juggling priorities while providing exceptional service. You will be a key player in supporting our Customer Service Department and ensuring smooth daily operations.

What You'll Do

• Serve as a primary backup for customer inquiries received via phone, email, and online channels, delivering clear, professional, and timely responses.
• Provide exceptional customer service for internal and external customers by accurately addressing questions, resolving issues, and ensuring a positive, proactive customer experience.
• Build and maintain positive relationships with customers, Account Managers, and other internal departments to support seamless communication and service delivery.
• Handle high-volume inquiries with patience, empathy, and strong follow-through, escalating complex situations to the Customer Service Department Manager as needed.
• Enter and process customer orders, sample requests, and internal item requests with a high level of accuracy in the ERP system (NetSuite).
• Maintain CRM and order-management records in NetSuite, manual orders, and updates from the Account Management team.
• Support internal teams by coordinating information, providing or reviewing documentation, and assisting with routine administrative tasks.
• Facilitate the Friday Company Call, including coordinating logistics, preparing materials, and hosting the meeting when needed.

Requirements

• 2+ years of experience in a customer service, support, or client-facing role.
• Demonstrated strong customer-first mindset with the ability to resolve issues professionally, efficiently, and with a positive demeanor.
• Experience managing high-volume inquiries via phone and email.
• Proficiency with Microsoft Office (Excel, Word, Outlook) and Google Workspace.
• Strong data-entry accuracy and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills in English required; bilingual in Spanish is a plus.
• Must be able to handle packages up to 20 lbs and walk up and down stairs.

Nice to Have

• Experience with ERP, CRM, or order management platforms, especially NetSuite.
• Strong presentation skills and the ability to explain complex information simply.

What We Offer

• Competitive hourly rate of $25-$30/hr.
• Flexible part-time working hours from 10 AM to 2 PM, Monday to Friday.
• Opportunity to work in a values-driven organization focused on environmental and social responsibility.
• Supportive team environment with opportunities for professional growth.
• Remote work flexibility for the right candidate.