CS Key Account Advisor (Vietnamese Speaking) - Remote

About the Role

We are seeking a dedicated CS Key Account Advisor (Vietnamese Speaking) - Remote to join our dynamic team. In this role, you will play a crucial part in managing key accounts, ensuring customer satisfaction, and driving revenue retention. You will be the primary point of contact for our Vietnamese-speaking clients, helping them navigate our services and providing exceptional support. This is an exciting opportunity for someone passionate about customer success and account management.

What You'll Do

• Act as the main liaison for Vietnamese-speaking clients, addressing their inquiries and ensuring their needs are met.
• Manage key accounts to foster strong relationships and drive customer satisfaction.
• Implement onboarding processes for new clients, ensuring a smooth transition and understanding of our services.
• Analyze customer feedback and insights to improve service delivery and user experience.
• Collaborate with cross-functional teams to enhance product offerings and address client needs.
• Meet and exceed revenue retention targets through upselling and cross-selling strategies.
• Utilize CRM platforms to manage client interactions and maintain accurate records.
• Provide technical support and guidance to clients, ensuring they derive maximum value from our services.

Requirements

• Fluency in Vietnamese and English is required.
• 2-5 years of experience in customer support or account management.
• Strong communication and interpersonal skills.
• Experience with CRM platforms, preferably Salesforce.
• Ability to analyze data and derive actionable insights.
• Proven track record of meeting revenue targets and driving customer satisfaction.
• Excellent problem-solving skills and attention to detail.
• Experience in B2B sales or real estate technology is a plus.

Nice to Have

• Familiarity with UX research and usability studies.
• Experience in project coordination or product design.
• Knowledge of multi-currency transactions and financial reporting.

What We Offer

• Competitive compensation of $24.95 per hour, translating to approximately $52,000 annually.
• Performance-based bonuses to reward your contributions.
• Flexible remote work environment, allowing you to work from anywhere in Vietnam.
• Opportunities for professional development and career growth.
• Supportive team culture focused on collaboration and success.
• Access to the latest tools and technologies to enhance your work experience.
• Health and wellness benefits to support your well-being.