CPC Customer Service Representative - Remote

About the Role

We are seeking a dedicated CPC Customer Service Representative - Remote to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. You will work in a fast-paced environment, assisting clients with inquiries related to our AI-enabled products and services. This is a fantastic opportunity to develop your skills in a supportive and innovative company.

What You'll Do

• Provide outstanding customer service and support to clients via phone, email, and chat.
• Assist clients with inquiries related to medical records and data processing.
• Utilize CRM tools to track and manage customer interactions effectively.
• Collaborate with team members to resolve client issues and improve service delivery.
• Participate in training sessions to enhance your knowledge of our products and services.

Requirements

• High school diploma or equivalent; associate degree preferred.
• Strong communication skills and empathy towards clients.
• Experience in a customer service role, preferably in a high-volume environment.
• Familiarity with Microsoft Office and CRM software.
• Ability to problem-solve and think critically in challenging situations.

Nice to Have

• Experience in the healthcare or medical records field.
• Knowledge of AI technologies and voice AI.
• Previous experience with order processing and client retention strategies.

What We Offer

• Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor.
• Company equipment will be provided, including a computer, monitor, and virtual phone.
• Full benefits package including PTO, health, vision, and dental insurance.
• 401k savings plan and tuition assistance for further education.
• Flexible remote work environment.