Client Relations Coordinator - Remote Opportunity

About the Role

We are seeking a dedicated Client Relations Coordinator to join our team in a remote capacity. As a Client Relations Coordinator, you will play a crucial role in enhancing customer satisfaction and driving engagement. This position is perfect for someone with a passion for customer service and a knack for building relationships. You will be responsible for responding to inquiries, managing customer data, and ensuring a seamless experience for our clients.

What You'll Do

• Respond to all incoming inquiries from various channels, including phone, email, and website forms, with urgency and enthusiasm.
• Conduct research using tools like LinkedIn and Google to evaluate client potential and identify ideal customer profiles.
• Gather intelligence during initial contacts to ensure a Sales Qualified Lead is established.
• Enter basic RFQ and traffic opportunities into the appropriate Project Management group.
• Ensure accurate client data is reflected in our ERP system and assist the Sales team with customer inquiries.
• Provide in-person support to visitors and assist with necessary paperwork.
• Re-engage inactive customers through a systematic outreach process.
• Collaborate with the Director of Sales to identify and assign key customers to Account Managers.

Requirements

• High school diploma required; bachelor’s degree in business, marketing, psychology, or related field preferred.
• 1-3 years of relevant experience in customer service, sales, or administrative roles.
• Proficiency in MS Office, especially Outlook and Excel, is required.
• Ability to learn and utilize CRM software effectively.
• Strong attention to detail and excellent communication skills.
• Ability to pass a background check.
• Mathematical skills for basic calculations and evaluations.

Nice to Have

• Experience in a fast-paced office environment.
• Familiarity with ERP systems.
• Previous experience in a client-facing role.

What We Offer

• Competitive base salary with opportunities for promotions based on performance.
• Massive advancement opportunities in a rapidly growing company.
• Comprehensive benefits package including healthcare, 401k, and paid time off.
• Engaging company culture with team-building activities throughout the year.
• Work in a state-of-the-art facility alongside talented professionals.