Customer Service Representative - 6 Month Contract

About the Role

We are seeking a dedicated Customer Service Representative - Remote to join our team at Tata Chemicals Europe for a 6-month contract. In this role, you will be part of a dynamic customer service team based in Northwich, England, providing exceptional support to our B2B clients. As a Customer Service Representative - Remote, you will ensure that all customer orders are processed accurately and efficiently, contributing to our mission of serving society through science.

What You'll Do

• Process and manage all B2B customer orders using SAP HANA, ensuring accuracy and timely fulfillment.
• Verify pricing and delivery requirements for customers to maintain order integrity.
• Collaborate with the S&OP team to ensure stock availability meets customer delivery schedules.
• Communicate proactively with customers to confirm or reschedule deliveries and manage order changes.
• Respond swiftly and professionally to inquiries from purchasing teams, planners, and site contacts.
• Build strong, long-term relationships that reflect British Salt’s service standards.
• Liaise with third-party logistics providers to ensure delivery capacity aligns with customer requirements.
• Log all customer complaints accurately into Sales Force and follow up on actions where necessary.
• Work cross-functionally to resolve issues impacting customer satisfaction.
• Raise credit and debit notes as required, following defined approval processes.
• Process returns from customers in line with British Salt procedures.

Requirements

• Strong customer focus with a commitment to providing exceptional service.
• Excellent communication skills, both verbal and written.
• Ability to solve problems efficiently and effectively.
• Strong organizational skills and the ability to prioritize tasks.
• High level of accuracy and accountability in all tasks.
• Experience in a customer service role, preferably in a B2B environment.
• Familiarity with SAP HANA or similar order management systems is a plus.

Nice to Have

• Experience in the chemicals or manufacturing industry.
• Knowledge of logistics and supply chain processes.
• Proficiency in Salesforce or similar CRM tools.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work remotely while contributing to a leading company in the chemicals industry.
• Supportive team environment with opportunities for professional development.
• Flexible working hours to accommodate personal commitments.
• Weekly pay after submission of an approved timesheet.