Cards & Clearing Officer - Remote Opportunity

About the Role

We are seeking a dedicated Cards & Clearing Officer - Remote to join our team at C. Hoare & Co. This role is pivotal in ensuring the accurate and efficient handling of Card & Clearing transactions while adhering to compliance requirements. You will be responsible for processing payments, maintaining clear records, and supporting the team to uphold high standards of service.

What You'll Do

• Accurately process Card & Clearing tasks and related transactions, ensuring compliance with regulations.
• Respond to customer queries through various channels, providing friendly and professional service.
• Collaborate with team members to streamline workflows and improve service delivery.
• Participate in team meetings and training sessions to stay updated on best practices and compliance requirements.
• Identify opportunities for process improvements and suggest enhancements to technology and systems.
• Maintain open communication with internal stakeholders and escalate complex issues as needed.
• Ensure all work is completed within agreed SLAs and with a focus on quality assurance.
• Stay informed about tools and systems used by the team to enhance operational efficiency.

Requirements

• Minimum of five GCSEs grade A-C (including Math and English) or equivalent.
• Demonstrated experience in banking, specifically in Cards & Clearing processing.
• Strong organizational skills and the ability to work under pressure in a fast-paced environment.
• Excellent verbal communication skills and a proactive approach to problem-solving.
• Ability to work collaboratively within a team and adapt to changing circumstances.
• Familiarity with data security and regulatory compliance in banking operations.
• Two A Level Grades A-D are desirable.

Nice to Have

• Experience with AI-driven solutions in banking.
• Knowledge of customer service principles and best practices.
• Understanding of FCA/PRA Conduct Rules and compliance requirements.

What We Offer

• 25 days of holiday plus bank holidays.
• Market-leading pension scheme.
• Group life assurance and income protection.
• Private medical insurance and subsidized dining options.
• Flexible benefits including cycle to work and electric vehicle schemes.
• Support for charitable donations and community involvement.
• Opportunities for professional development and training.
• Remote work flexibility with a collaborative team environment.