Bilingual Dutch Service Desk Technician - Remote

About the Role

We are looking for a Bilingual Dutch Service Desk Technician to join our dynamic team at Everience. This remote position allows you to support users effectively while enjoying the flexibility of working from home. As a Bilingual Dutch Service Desk Technician, you will play a crucial role in diagnosing and resolving IT issues, ensuring a seamless user experience.

What You'll Do

• Respond to user calls and inquiries promptly.
• Diagnose hardware and software issues remotely.
• Guide users through troubleshooting steps or take remote control of their systems.
• Escalate incidents to the appropriate support groups when necessary.
• Follow up on tickets until resolution is achieved.

Requirements

• Passionate about IT and/or have prior experience in user support (IT support, customer service, maintenance).
• Must be bilingual in French and Dutch.
• Strong communication skills and a collaborative spirit.
• Ability to listen, adapt, and work rigorously.
• Technical and interpersonal skills that will help you grow with us.

Nice to Have

• Experience with remote support tools.
• Knowledge of ITIL practices.
• Familiarity with ticketing systems.

What We Offer

• 50% coverage of health insurance.
• 50% reimbursement of transportation costs.
• Modern, secure office facilities accessible by public transport.
• Work with a market leader in the IT services sector.
• Stable leadership with 75% of the management team in place for over 20 years.
• Continuous growth opportunities within a profitable group.
• Meal vouchers worth €9.5, with 60% employer coverage.
• Referral bonuses up to €1000.
• Comprehensive onboarding program lasting 2 to 6 weeks.
• Access to a cultural benefits program through our CSE.
• Training institute to support your skill development.
• A supportive and engaged team environment.