Assistant Night Manager - Hotel Operations

About the Role

We are looking for an Assistant Night Manager to join our team at Bloc Hotel Gatwick. This Assistant Night Manager remote position is crucial for ensuring our guests receive exceptional service during their stay. You will supervise the night team, manage front desk operations, and maintain high standards of cleanliness and security.

What You'll Do

• Supervise the night team to ensure exceptional customer service is delivered consistently.
• Manage the front desk operations, including check-in/check-out and payment processing.
• Handle guest complaints promptly and apply appropriate service recovery.
• Conduct the night audit process to ensure the hotel and PMS are ready for the next day's arrivals.
• Monitor team performance and ensure shift tasks are completed accurately.
• Communicate guest feedback and special requests to relevant teams.
• Maintain hotel security through regular checks and attend required meetings and training.
• Support other departments and assist with training and maintenance tasks as needed.

Requirements

• Experience in a similar role within a hotel is a significant advantage.
• Strong organizational skills and attention to detail.
• Excellent communication skills with a high standard of written and spoken English.
• Ability to multi-task and remain calm under pressure.
• A smart and professional appearance.
• Positive and proactive manner with a team-oriented approach.
• Flexibility to work night shifts and weekends.

Nice to Have

• Previous experience in hotel management systems (PMS).
• First aid training.
• Knowledge of hotel security procedures.

What We Offer

• Competitive salary of £29,994 plus service charge.
• 28 days of holiday, enhanced after 5 years of service.
• Uniform provided and discounted rates for friends and family at Arora Hotels.
• Food and beverage discounts, Christmas gifts, and employee parties.
• Cycle to work scheme and UK attraction discounts.
• Life assurance scheme and employee assistance program.
• Recognition programs for long service and exceptional performance.
• Opportunities for career progression and development within the Arora Group.