Amazon Connect Engineer - Remote Opportunity

About the Role

We are seeking an Amazon Connect Engineer to join our dynamic team at Miratech. This remote Amazon Connect Engineer position offers the unique opportunity to work with cutting-edge AWS services while implementing innovative solutions for our clients. You will play a crucial role in designing, developing, and optimizing contact center workflows that enhance customer experiences.

What You'll Do

• Design, configure, and implement Amazon Connect contact center solutions tailored to client needs.
• Build and maintain Contact Flows, routing logic, and Lambda-based backend logic for optimal performance.
• Monitor, troubleshoot, and improve contact center metrics and system reliability.
• Develop and maintain business rules and decision logic using IBM ODM.
• Collaborate with business teams to model, validate, and test decision tables and rule flows.
• Integrate ODM decision services with AWS workflows and backend systems.
• Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
• Ensure accuracy, consistency, and performance of rule execution in production environments.

Requirements

• 4+ years of experience with AWS services, including at least 3 years with Amazon Connect.
• 2+ years of hands-on experience with IBM ODM (Rule Designer, Decision Center, Rule Execution Server).
• Proficiency in Node.js or Python for AWS Lambda development.
• Strong understanding of REST APIs, microservices, and JSON-based integrations.
• Familiarity with contact center KPIs, operational metrics, and call flow optimization.
• Excellent problem-solving, communication, and analytical skills.
• Bachelor’s Degree in Computer Science, Engineering, or related field.

Nice to Have

• Experience with Amazon Connect integrations involving AI/ML, Lex, or Kinesis.
• Exposure to other conversational AI platforms like Google Dialogflow.
• Experience implementing call center reporting or analytics dashboards.
• Knowledge of DevOps practices, CI/CD pipelines, or automation tooling.
• Familiarity with Agile methodologies and collaboration tools like Jira and Confluence.

What We Offer

• Competitive pay and benefits, including health insurance and a relocation program.
• Work from anywhere culture that promotes flexibility and remote work.
• Opportunities for professional development, including certification programs and mentorship.
• Collaborate on impactful projects for top global clients and shape the future of industries.
• Be part of a welcoming multicultural environment with a dynamic global team.
• Engage in social sustainability values focused on IT education, community empowerment, and environmental sustainability.