Account Manager - Subscription Services (Remote)

About the Role

We are excited to announce an opening for an Account Manager to join our dynamic team at ICIS. This Account Manager remote position is ideal for someone with a passion for customer engagement and a strong background in account management. You will be responsible for managing a subscription-based customer portfolio primarily within the chemical sector, with some exposure to energy customers. Your role will involve building long-term relationships and identifying growth opportunities within existing accounts.

What You'll Do

• Account Ownership: Manage and retain a portfolio of chemical and energy customers, ensuring high renewal rates and long-term relationships.
• Commercial Growth: Identify and execute upsell and cross-sell opportunities within existing accounts.
• Customer Engagement: Act as the primary point of contact, delivering a professional and consistent customer experience.
• Subscription Management: Drive renewals through proactive planning, value articulation, and structured account reviews.
• Market Understanding: Develop a strong understanding of ICIS products and how customers use data to support commercial and strategic decisions.
• Pipeline Discipline: Maintain accurate forecasting, opportunity tracking, and account plans.
• CRM Usage: Use Salesforce.com to manage accounts, activity, and commercial insights.
• Collaboration: Work closely with internal stakeholders to support customer needs and deliver value.

Requirements

• 4-5+ years of experience in an account management or commercial role.
• Experience managing subscription-based or renewal-driven portfolios.
• Background in chemicals and/or exposure to energy customers is highly desirable.
• Strong commercial drive and sense of ownership.
• Structured, disciplined approach to account management.
• High levels of professionalism and attention to detail.
• Clear, confident communicator — written and verbal.
• Motivated by learning, challenge, and portfolio complexity, not just compensation.

Nice to Have

• Experience in B2B SaaS environments.
• Familiarity with market analysis and forecasting.
• Knowledge of customer relationship management tools.

What We Offer

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers, and private medical benefits.
• Wellbeing programs and life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan and Electric Vehicle Scheme.
• Optional dental insurance.
• Maternity, paternity, and shared parental leave.
• Employee Assistance Programme and access to emergency care for both the elderly and children.
• RECARES days to support charities and causes that matter to you.
• Access to extensive learning and development resources.
• Employee discounts scheme via Perks at Work.