Account Manager - Remote Opportunity at TheFork

About the Role

Join our team as an Account Manager in this exciting remote opportunity at TheFork! As an Account Manager, you will play a pivotal role in growing revenue from your restaurant portfolio month over month by selling and activating TheFork solutions. This position offers you the chance to connect with a broad community of loyal diners and the world’s favorite restaurants, making a real impact in the restaurant industry.

What You'll Do

• Grow revenue from your restaurant portfolio month over month by selling and activating TheFork solutions.
• Act as the main point of contact for your restaurants and build strong, long-term partnerships.
• Support your portfolio mainly by email and phone, advising on positioning, revenue management, and online marketing.
• Define and execute action plans in collaboration with Sales and Marketing teams to drive performance.
• Work closely with the Marketing Restaurant Offer team to create and manage promotional plans, including Festivals, special offers, YUMS, and SUPER YUMS.
• Negotiate fair and sustainable commercial conditions that improve restaurant margins and increase seat occupancy.
• Monitor compliance with TheFork terms and conditions and quality standards to ensure an excellent B2C user experience.
• Provide onboarding, training, and ongoing support to ensure effective use of TheFork tools.

Requirements

• 3+ years of experience in account management or a similar commercial role.
• Fluent in French and English, both written and spoken.
• Fully computer literate, with experience using MS Office and Salesforce or a similar CRM.
• Comfortable having sales conversations and negotiations over the phone.
• Experience managing a high volume of outbound and inbound calls (20–50 per day) and large account portfolios (600–1,000 accounts).
• Self-starter with a strong results focus and experience working with KPIs and targets.
• Ability to manage several priorities or projects at the same time.

Nice to Have

• Experience in the Internet or technology sector.
• Experience pitching and selling promotions, deals, or flash sales.
• Experience exceeding sales or performance targets on a regular basis.
• Knowledge of revenue management concepts or commercial optimization.
• Strong analytical and creative thinking, with the ability to propose tailored customer solutions.

What We Offer

• An awesome team and a permanent contract.
• Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely).
• Competitive salary & monthly bonus.
• Lunch vouchers available for each working day.
• International teams and a multicultural environment spanning 10 offices across Europe.
• Highly inclusive working environment.
• Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel, etc.
• Continuous learning and development programs.