Talantix.io
Activate Interactive Pte Ltd•06.03.26
AI SCORE 8.5

UX Researcher/​Service Designer - Remote Position

$60K–$80K/year
RemoteTech Consultancy
UX Research•Service Design•User Interviews•Usability Testing•Data Analysis•Figma•Adobe Creative Suite

About the Role

We are seeking a talented UX Researcher/Service Designer to join our team at Activate Interactive Pte Ltd. This remote UX Researcher/Service Designer position offers an exciting opportunity to contribute to impactful projects that enhance citizen services for Singapore Government Agencies. You will be responsible for conducting in-depth research and analysis to improve the user experience and inform product strategy.

What You'll Do

  • Conduct qualitative and quantitative research to uncover user needs, behaviors, and pain points.
  • Develop and execute comprehensive research plans, including user interviews, surveys, usability testing, and A/B testing.
  • Analyze research data to identify trends and actionable insights for product design.
  • Create compelling research reports and presentations to share findings with cross-functional teams.
  • Facilitate workshops and ideation sessions to prioritize user needs and apply design thinking principles.
  • Create customer journey maps and other artifacts to communicate research findings effectively.
  • Collaborate with designers and developers to ensure usability and accessibility of service concepts.
  • Define and track key performance indicators to evaluate product effectiveness and identify areas for improvement.

Requirements

  • Experience as a user researcher and/or service designer with a strong portfolio.
  • Advanced degree or certification in service design, UX design, HCI, or related fields.
  • Strong knowledge of product design processes and emerging technologies.
  • Ability to work collaboratively with Product, Tech, Data, and Business partners.
  • Familiarity with design and prototyping tools such as Figma and Adobe Creative Suite.
  • Excellent communication, presentation, and negotiation skills.
  • Knowledge of user research principles and methodologies.
  • Strong ability to synthesize insights into coherent deliverables, including service design blueprints and journey maps.

Nice to Have

  • Experience with diverse research methods and reporting.
  • Familiarity with agile methodologies.
  • Experience in government or public sector projects.

What We Offer

  • A fun working environment with a focus on employee wellness.
  • Opportunities to work on Singapore Government Agencies projects.
  • Structured development framework and growth opportunities.
  • Equal opportunities for all employees to grow and develop.
  • A commitment to protecting your privacy and data security.
Why This Job8.5 of 10

This remote UX Researcher/Service Designer role at Activate Interactive offers a unique opportunity to work on impactful government projects in a supportive environment.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in UX research methodologies including user interviews and usability testing, with hands-on experience using tools like Figma and Adobe Creative Suite to create user-centric designs.

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Self-motivated and adaptable, thriving in a fully remote environment where proactive communication and independent problem-solving are essential to successfully manage research projects.

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Analytical mindset with a strong ability to interpret qualitative and quantitative data to inform service design decisions, particularly in enhancing citizen services for government agencies.

Learning Resources

→UX Research: How to Conduct User Interviewsarticle
→Service Design: From Insight to Actioncourse
→Figma for UX Design: The Complete Guidecourse

Career Path

UX Researcher/Service Designer(Now)→Senior UX Researcher/Service Designer(1-2 years)→UX Lead/Design Strategist(3-5 years)

Market Overview

Market Size 2024
$5.5B
Annual Growth
15.2%
AI Adoption in UX
37%
Investment in UX Tools
+120%
Labour Demand for UX Researchers
+22%
Avg Salary for UX Researchers
$85K

Skills & Requirements

Required
UX ResearchService DesignUser Interviews
Growing in Demand
User Experience StrategyPrototypingInteraction Design
Declining
Traditional Usability TestingPrint Design

Domain Trends

Increased Focus on Accessibility
With 1 in 5 people in the U.S. having a disability, there's a growing emphasis on making digital products accessible, leading to a 50% rise in demand for UX professionals with accessibility skills.
Integration of AI in UX Research
AI tools are being increasingly integrated into UX research processes, with 60% of organizations using AI to enhance user insights and streamline research workflows.
Remote UX Research Growth
The shift to remote work has increased remote UX research methods by 40%, allowing researchers to reach broader and more diverse user groups effectively.

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