Talantix.io
dvf recruitment•10.02.26
AI SCORE 7.5

Technical Support Engineer - Remote Opportunities

$40K/year
RemoteIT Support & ServicesRelocation
Office-365•Active Directory•Networking•Mobile Device Management•Windows 11•SCCM•Citrix•Audio-Visual Systems

About the Role

We are seeking a skilled Technical Support Engineer to join our dynamic team. This Technical Support Engineer remote position offers an exciting opportunity to enhance your IT career while providing essential support to our clients. You will be responsible for ensuring that all IT incidents and service requests are resolved efficiently and effectively.

What You'll Do

  • Take full ownership of incidents and requests from logging through to resolution, ensuring all IT incidents are resolved within agreed SLAs.
  • Work in line with ITIL processes, continually reviewing and improving service delivery.
  • Manage and de-escalate challenging situations with clear, professional communication.
  • Provide third-line support, including monitoring, troubleshooting, and implementing service improvements.
  • Collaborate closely with the Service Desk Team Leader, Application Support, and Infrastructure teams.
  • Support remote working technologies and core business applications.

Requirements

  • Strong understanding of 2nd and 3rd line support.
  • Advanced Office 365 / Exchange Online administration experience.
  • Proficient in Microsoft Active Directory and networking fundamentals (ADSL, Wi-Fi, VPNs, MFA, RSA).
  • Experience with mobile device management (iOS, Android, Intune MDM).
  • Windows 11 desktop support knowledge.
  • Familiarity with SCCM / Intune and Citrix 7.x.
  • Experience with audio-visual systems, including Logitech hardware.
  • PC/laptop builds and hardware troubleshooting skills.

Nice to Have

  • Application knowledge of Mail Manager, Concur, Condeco, and Mimecast.

What We Offer

  • Competitive salary of £40,000 per annum.
  • Relocation support to help you settle into your new role.
  • Opportunities for professional development and career advancement.
  • Collaborative and supportive team environment.
  • Access to a wide range of IT & Network Engineering jobs with relocation packages.
Why This Job7.5 of 10

This Technical Support Engineer role offers a competitive salary and relocation support, making it an attractive opportunity for IT professionals looking to advance their careers.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

→

Proficient in troubleshooting Office 365 issues, with hands-on experience in managing Active Directory and configuring user access permissions, ensuring seamless user experience and security.

→

Comfortable working independently in a remote setting, demonstrating strong time management skills to prioritize multiple support tickets effectively while maintaining a high level of customer satisfaction.

→

Possesses a proactive mindset in identifying and resolving potential issues with Windows 11 environments, SCCM deployments, and Citrix configurations, contributing to overall system reliability.

Learning Resources

→Microsoft Office 365 Trainingguide
→Active Directory for Beginnerscourse
→Networking Basics for IT Supportarticle

Career Path

Technical Support Engineer - Remote Opportunities(Now)→Senior Technical Support Engineer(2-4 years)→Technical Support Manager(4-6 years)

Market Overview

Market Size 2024
$30B
Annual Growth
12.5%
AI Adoption
45%
Investment
+25%
Labour Demand
+18%
Avg Salary
$75K

Skills & Requirements

Required
Office-365Active DirectoryNetworking
Growing in Demand
Microsoft Teams AdministrationAzure Active DirectoryPowerShell Scripting
Declining
Windows Server 2008Traditional VPN Solutions

Domain Trends

Increased Adoption of Cloud Services
Over 70% of organizations are increasing their investment in cloud-based technologies, with Office 365 being a leading choice for productivity solutions.
Integration of AI in Technical Support
AI-driven tools are expected to reduce support ticket resolution times by 30% by 2025, enhancing user experience and operational efficiency.
Shift Towards Remote Work Solutions
83% of organizations report a permanent shift to remote work, driving demand for remote support roles and solutions like Office 365.

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