Technical Support Engineer (Monitoring) - Remote Position

About the Role

We are looking for a Technical Support Engineer (Monitoring) remote to join our dynamic team at Devexperts. In this role, you will be responsible for ensuring the smooth operation of our platforms in real-time, promptly addressing any issues that arise. This position is crucial for maintaining the quality of our services provided to respected financial institutions.

What You'll Do

• Monitor the state of our software and hardware systems to ensure trouble-free functioning.
• Communicate effectively with customers regarding their requests and issue reports.
• Immediately escalate any operational abnormalities according to the approved protocols.
• Collaborate with other specialists to resolve issues efficiently.
• Utilize monitoring tools to track system performance and reliability.

Requirements

• High level of communication and soft skills.
• Sharp attention to detail and diligence in responding to incoming information.
• Upper-intermediate level of technical and common English, both spoken and written.
• 1+ years of experience in customer support with foreign clients.
• Basic IT skills, including knowledge of Unix and Windows operating systems.

Nice to Have

• Experience with monitoring tools such as Zabbix.
• Familiarity with Jira, Confluence, and Slack.
• Bachelor’s or master’s degree in computer science or related fields.

What We Offer

• Flexibility to work in a hybrid or fully remote mode.
• 20 days of paid vacation plus 5 additional wellness days.
• Premium medical insurance package.
• Free MultiSport card for fitness activities.
• Modern office with amenities including a gym, relaxation zone, and recreational activities.
• Professional training opportunities, including language courses and certification programs.