Technical Support Dispatcher - Remote Opportunity

About the Role

We are seeking a Technical Support Dispatcher to join our dynamic team at VASS. This role offers a unique opportunity to work remotely while contributing to a global digital transformation company that values innovation and technology. As a Technical Support Dispatcher, you will be the first point of contact for building occupants, handling requests related to infrastructure issues and technical incidents.

What You'll Do

• Receive and process requests from building occupants via telephone, email, or system alerts regarding infrastructure issues, technical incidents, or logistical services.
• Register and document requests in the ticketing system (e.g., MITS).
• Dispatch intervention requests to the appropriate technical teams, contractors, or Local Proximity Teams.
• Identify urgent situations and escalate them to security services or on-call technical staff when necessary.
• Monitor the status of tickets until resolution, ensuring timely updates to all stakeholders.
• Provide information and guidance to building occupants regarding OIB services and ongoing works.
• Maintain clear communication with internal teams, technical managers, and contractors to ensure efficient operations.

Requirements

• Fluent in English and French.
• Experience in customer service, helpdesk, service desk, or support roles is preferred.
• Strong communication and customer interaction skills.
• Ability to work in a shift-based environment.
• Junior candidates are welcome to apply.

Nice to Have

• Experience with ticketing systems.
• Technical knowledge related to infrastructure management.
• Problem-solving skills and the ability to work under pressure.

What We Offer

• Competitive salary ranging from €40,000 to €60,000 annually.
• Remote work flexibility, allowing you to balance work and personal life.
• Opportunities for professional growth and development within a global team.
• A vibrant company culture that encourages creativity and innovation.
• Supportive work environment that promotes diversity and inclusion.