Strategic Account Manager - Remote

About the Role

We are seeking a dedicated and experienced Strategic Account Manager - Remote to join our dynamic team. In this role, you will be responsible for managing key client accounts, ensuring customer satisfaction, and driving business growth through strategic initiatives. As a Strategic Account Manager - Remote, you will play a crucial role in fostering long-term relationships with our clients, understanding their needs, and delivering tailored solutions that enhance their experience with our services.

What You'll Do

• Manage a portfolio of strategic accounts, serving as the primary point of contact for client inquiries and concerns.
• Develop and execute account strategies to drive growth and maximize customer satisfaction.
• Collaborate with cross-functional teams to deliver comprehensive solutions that meet client needs.
• Analyze account performance metrics and provide insights to improve service delivery and client engagement.
• Conduct regular business reviews with clients to assess satisfaction and identify opportunities for additional services.
• Stay informed about industry trends and competitive landscape to effectively position our offerings.
• Utilize CRM tools, including Salesforce, to track account activities and manage sales pipelines.
• Provide coaching and mentorship to junior team members to enhance their skills and performance.

Requirements

• 3-5 years of experience in account management or a related field, preferably in IT services or cloud solutions.
• Proven track record of managing strategic accounts and driving business growth.
• Strong understanding of CRM tools, particularly Salesforce, and sales strategies.
• Excellent communication and interpersonal skills to build relationships with clients.
• Ability to analyze data and provide actionable insights to improve account performance.
• Experience with consultative sales and complex solutions is a plus.
• Strong business acumen and leadership skills.
• Ability to work independently and collaboratively in a remote environment.

Nice to Have

• Experience with MuleSoft or Apex is a plus.
• Familiarity with virtualization and cloud technologies.
• Knowledge of cybersecurity and networking solutions.

What We Offer

• Generous paid time off policy, including vacation and 10 paid holidays.
• Competitive medical, dental, and vision benefits plans.
• 401(k) retirement plan with a generous contribution.
• Wellness Incentive to promote overall employee well-being.
• Paid volunteer time to support community engagement.
• Business casual dress code for a comfortable work environment.