Service Manager - Automotive Dealership (Remote Option)

About the Role

We are excited to announce an opening for a Service Manager remote position at Fury Motors. As a Service Manager, you will play a pivotal role in leading our Waconia service department, ensuring an exceptional guest experience from check-in through delivery. You will inspire a team, elevate the customer experience, and drive operational excellence.

What You'll Do

• Lead daily service operations, ensuring an exceptional guest experience from check-in through delivery.
• Coach and develop service advisors, technicians, and support staff to meet performance and customer satisfaction goals.
• Build lasting customer relationships through trust, transparency, and proactive communication.
• Manage workflow efficiency, repair order accuracy, and timely completion of service work.
• Create and execute annual departmental goals, budgets, and marketing initiatives that support growth and profitability.
• Monitor quality control, warranty administration, and compliance standards.
• Maintain and improve CSI, ELR, and HPRO metrics through effective leadership and accountability.
• Stay current on OEM updates, products, and technologies—and ensure your team does the same.

Requirements

• Minimum 3 years of proven success as a Service Manager or Assistant Service Manager in an automotive dealership environment.
• Demonstrated leadership ability with a passion for developing people and delivering best-in-class service.
• Strong communication, organizational, and problem-solving skills.
• Commitment to ethical, customer-first business practices.
• Valid driver’s license with a clean driving record.

Nice to Have

• Experience with performance-based incentives and metrics.
• Familiarity with automotive service technology and tools.
• Previous experience in a family-owned business environment.

What We Offer

• Competitive pay structure with uncapped performance incentives.
• Health, dental, and basic life insurance.
• Voluntary life insurance options.
• Short- and long-term disability.
• Paid time off (PTO).
• 401(k) with company match.
• Supportive, family-oriented culture with a strong reputation for employee longevity and growth.