Service Manager - Automotive Dealership

About the Role

We are looking for a dedicated Service Manager remote to join our team at Fury Motors. With a rich history of over 60 years, we pride ourselves on our commitment to excellence and customer satisfaction. As a Service Manager remote, you will lead our service department in Waconia, ensuring that our customers receive the highest level of service and support.

What You'll Do

• Lead daily service operations, ensuring an exceptional guest experience from check-in through delivery.
• Coach and develop service advisors, technicians, and support staff to meet performance and customer satisfaction goals.
• Build lasting customer relationships through trust, transparency, and proactive communication.
• Manage workflow efficiency, repair order accuracy, and timely completion of service work.
• Create and execute annual departmental goals, budgets, and marketing initiatives that support growth and profitability.
• Monitor quality control, warranty administration, and compliance standards.
• Maintain and improve CSI, ELR, and HPRO metrics through effective leadership and accountability.
• Stay current on OEM updates, products, and technologies—and ensure your team does the same.

Requirements

• Minimum 3 years of proven success as a Service Manager or Assistant Service Manager in an automotive dealership environment.
• Demonstrated leadership ability with a passion for developing people and delivering best-in-class service.
• Strong communication, organizational, and problem-solving skills.
• Commitment to ethical, customer-first business practices.
• Valid driver’s license with a clean driving record.

Nice to Have

• Experience with OEM training programs.
• Familiarity with automotive service software.
• Knowledge of industry trends and best practices.

What We Offer

• Competitive pay structure with uncapped performance incentives.
• Health, dental, and basic life insurance.
• Voluntary life insurance options.
• Short- and long-term disability.
• Paid time off (PTO).
• 401(k) with company match.
• Supportive, family-oriented culture with a strong reputation for employee longevity and growth.