Service Engineer (GCS) - Remote Opportunity

About the Role

Join Teradyne as a Service Engineer (GCS) in a remote capacity, where you will leverage your technical expertise to deliver exceptional customer service and solutions. This role is pivotal in ensuring customer satisfaction and operational excellence through effective communication and problem-solving skills.

What You'll Do

• Manage customer accounts and build strong relationships to understand their needs and production challenges.
• Provide prompt consulting and technical support, ensuring timely resolution of issues.
• Conduct new tester installations and troubleshoot hardware problems during the warranty period.
• Offer on-site support and deliver customer training, knowledge sharing, and workshop presentations.
• Collaborate with internal teams to track technical issues and escalate cases as necessary.

Requirements

• Bachelor’s degree in IC design, electrical engineering, RF, electronics, communication, or microwave.
• Minimum of 2 years of relevant working experience in a technical support role.
• Familiarity with ATEs and production environments, along with troubleshooting processes.
• Knowledge of IC test theory and experience with device correlation and test program release.
• Strong English and Mandarin communication skills, with excellent interpersonal and problem-solving abilities.

Nice to Have

• Experience with Digital and Analog Fundamentals.
• Proficiency in driver and UI knowledge.
• A proactive approach to learning new technologies and adapting to challenges.

What We Offer

• Competitive salary and comprehensive health benefits, including medical, life, and disability insurance.
• Paid vacation and holidays to promote work-life balance.
• Tuition assistance programs to support your continuous learning and development.
• A culture of inclusion and diversity, fostering innovation and creativity.
• Opportunities for business travel and exposure to new technologies.