Service Center Collaborator - Remote Opportunity

About the Role

We are seeking a dedicated Service Center Collaborator to join our team at Ariston Group. This remote opportunity allows you to engage with customers and provide top-notch service while working from the comfort of your own home. As a Service Center Collaborator, you will handle customer inquiries and ensure their needs are met efficiently.

What You'll Do

• Respond to incoming customer requests via phone and email, addressing issues such as repairs, service initiation, and annual maintenance.
• Analyze customer needs through attentive listening and targeted questioning, scheduling or modifying appointments as necessary.
• Proactively manage customer complaints, guiding them to the appropriate contacts within the company.
• Coordinate service initiation with installers and internal teams across our eight branches in Switzerland.
• Maintain and update the database of installations, ensuring accurate records of customer interactions.
• Work closely with colleagues in a team of eight, fostering a collaborative environment.

Requirements

• Dynamic individual comfortable with customer interactions and daily exchanges.
• Strong organizational skills, autonomy, and the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both verbal and written.
• Customer-oriented mindset with a focus on prioritization and solution-oriented thinking.
• Team spirit and ability to work collaboratively.
• Proficiency in MS Office; knowledge of SAP is a plus.
• Fluent in French (oral and written); knowledge of German and/or English is an asset.
• Additional language skills are appreciated.

Nice to Have

• Experience in customer service or support roles.
• Familiarity with energy solutions or related industries.

What We Offer

• An opportunity to join a leading company in the energy solutions sector in Switzerland.
• A varied and stimulating role in a dynamic work environment focused on service quality and continuous improvement.
• The chance to contribute to energy transition initiatives.
• Attractive social benefits and the possibility of remote work.
• A supportive and inclusive workplace that values diversity and equality.