Service Advisor - Automotive Industry

About the Role

Laramie Peak Motors Ford in Wheatland, WY is seeking the right person to join our service team as a Service Advisor remote. Be a part of a brand that honors the past and is invested in the future of Wheatland, Platte County, and Southeast Wyoming. We have been family-owned and operated since 1994. Join the Laramie Peak Motors team, where we value service to one another as much as to our customers!

What You'll Do

• Efficiently schedule service appointments and greet customers promptly with a high level of friendliness and empathy.
• Accurately obtain customer and vehicle information while listening carefully, asking pertinent questions, and clearly reporting all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts, and professionally present the vehicle needs to the owner, confidently asking for approval.
• Establish preferred method of communication with the vehicle owner and monitor the progress of each vehicle throughout the day, updating customers frequently or as desired.
• Verify that all quoted and authorized repairs are completed and that the final invoice matches customer expectations.
• Perform tasks as requested by the immediate supervisor or Dealer Principal.

Requirements

• Possess a positive, friendly attitude, high energy level, and willingness to serve others.
• Personal and professional integrity with a proven record of providing exceptional customer satisfaction.
• Previous experience at a dealership is a plus, but not required.
• Ability to identify and solve problems quickly; knowledge of automobiles is helpful.
• Computer skills and willingness to learn new programs and use all provided technology tools.
• Ability to lift 50 pounds and work on your feet for extended periods of time.
• Ability to work in a fast-paced environment.

Nice to Have

• Experience in customer service or automotive industry.
• Familiarity with automotive repair processes.
• Ability to work flexible hours, including weekends.

What We Offer

• Competitive pay with performance incentives.
• Paid holidays, vacation, and sick leave.
• Competitive health insurance plan, including medical, dental, and vision coverage.
• Life insurance and wellness benefits.
• Simple IRA retirement plan with company match.
• Employee discounts on vehicle purchases and parts and service purchases.
• Equal opportunity employer.