Service Advisor - Automotive Industry
About the Role
Join our team as a Service Advisor at Kia of Old Saybrook! In this role, you will be essential in creating a positive customer experience and ensuring that our clients receive the award-winning service they expect. As a Service Advisor, you will engage with customers, manage their vehicle service needs, and contribute to our goal of making every client a client for life. This position offers a competitive salary and commission structure, with the potential to earn between $75,000 and $105,000 annually.
What You'll Do
- Greet customers promptly and obtain necessary information about their vehicle and service needs.
- Clearly report all vehicle symptoms as described by the customer to the service team.
- Determine and recommend maintenance based on the vehicle's age, mileage, and service history.
- Prepare complete and accurate estimates of costs for labor and parts.
- Establish follow-up times with customers to keep them informed about their vehicle's service progress.
- Monitor the progress of each vehicle throughout the day and provide regular updates to customers.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers in a clear and professional manner.
Requirements
- Above-average energy level and a desire for a long-term career with a growing organization.
- Personal and professional integrity with strong communication and organizational skills.
- 2+ years of experience in a customer service role, preferably in the automotive industry.
- Ability to work in a high-volume environment with professionalism.
- Knowledge of vehicle systems and maintenance schedules is a plus.
- A positive, team-oriented attitude is essential for success in this role.
What We Offer
- Work/life balance with great hours and schedule options available.
- Competitive base salary plus commission, with earnings potential of $75,000–$105,000/year.
- Health, dental, and vision insurance to support your well-being.
- Paid time off and holidays to ensure you have time to recharge.
- Ongoing training and career growth opportunities to help you advance in your career.
- Matching 401K to help you save for your future.
This Service Advisor role at Kia of Old Saybrook offers a competitive salary and great benefits, making it an attractive opportunity for those in the automotive industry.
Who Will Succeed Here
Strong knowledge of automotive systems, including electrical and mechanical components, which enables effective communication with customers about their vehicle needs and service options.
Exceptional organizational skills to manage multiple customer appointments and service requests simultaneously, ensuring timely follow-ups and maintaining a smooth workflow in a busy office environment.
Proactive mindset with a customer-centric approach, focusing on building long-term relationships with clients through personalized service and continuous engagement.
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