Senior Technical Support Engineer - Remote

About the Role

We are seeking a Senior Technical Support Engineer - Remote to join our dynamic team at Dataiku. This role is pivotal in helping our customers navigate the complexities of our Everyday AI Platform (DSS). As a part of our fully remote support organization, you will engage with clients across the Asia Pacific and globally, addressing a variety of technical issues and enhancing their experience with our platform.

What You'll Do

• Provide expert technical support to customers, resolving issues related to installation, security, and integration with big data technologies.
• Collaborate with cross-functional teams to enhance customer satisfaction and improve support processes.
• Document and track customer interactions and technical issues in our support system.
• Contribute to the development of knowledge base articles and technical documentation.
• Participate in training and onboarding new support team members.
• Engage in continuous learning to stay updated on the latest Dataiku features and industry trends.

Requirements

• 5+ years of experience in a technical support role, preferably in a software or technology environment.
• Strong understanding of data science technologies and big data ecosystems.
• Excellent problem-solving skills and the ability to work independently in a remote setting.
• Experience with customer relationship management (CRM) tools and support ticketing systems.
• Exceptional communication skills, both written and verbal, to effectively interact with customers.

Nice to Have

• Familiarity with AI and machine learning concepts.
• Experience in a SaaS environment.
• Knowledge of programming languages such as Python or R.

What We Offer

• Competitive salary and benefits package.
• Fully remote work environment with flexible hours.
• Opportunities for professional development and career growth.
• A supportive and inclusive company culture.
• Access to cutting-edge technology and tools.