Senior Support Engineer - Remote Opportunity at Nebius

About the Role

We are hiring a Senior Support Engineer remote to join our dynamic team at Nebius. As a leader in cloud computing, Nebius is dedicated to serving the global AI economy by providing innovative tools and resources that help our customers tackle real-world challenges. This role is pivotal in ensuring seamless operations and delivering exceptional support to our clients.

What You'll Do

• Lead the diagnosis and resolution of advanced technical issues across Linux, networking, security, Kubernetes, and cloud environments.
• Serve as a technical escalation point, providing guidance and support for complex troubleshooting scenarios.
• Investigate and resolve storage-related issues, leveraging deep expertise in data storage architectures and performance optimization.
• Apply ML knowledge to support and optimize model deployment, performance tuning, and integration challenges within ML pipelines.
• Design and develop Python and Bash automation scripts to streamline workflows and improve operational efficiency.
• Deliver timely updates and detailed explanations to customers, ensuring clear communication of issue status, root cause analysis, and resolutions.
• Proactively escalate unresolved problems while collaborating with cross-functional teams to minimize service disruptions and improve processes.
• Maintain and continuously enhance technical documentation, reflecting best practices.
• Provide technical leadership and mentorship to mid-level support colleagues.
• Collaborate with engineering and product teams to identify patterns, propose enhancements, and contribute to the evolution of systems and services.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years in technical support, with at least 5 years of hands-on experience in cloud environments.
• Relevant certifications in cloud platforms (AWS, Azure, GCP), Linux administration, or Kubernetes are highly desirable.
• Expertise in Linux Administration, Networking, Kubernetes, and Cloud Platforms (AWS, Azure, GCP).
• Advanced skills in Python/Bash scripting and troubleshooting.
• Intermediate knowledge of Machine Learning training, inference, and pipelines.
• Strong problem-solving skills and a customer-focused approach.

Nice to Have

• Experience with data storage concepts.
• Familiarity with agile methodologies.
• Previous experience in mentoring junior staff.

What We Offer

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth within Nebius.
• Flexible working arrangements.
• A dynamic and collaborative work environment that values initiative and innovation.
• The chance to work at the forefront of AI and ML technologies.

If you’re excited about the opportunity to work as a Senior Support Engineer remote and make a significant impact in the AI cloud infrastructure space, we invite you to apply!