Senior Service Designer - Customer Experience Remote

About the Role

We are seeking a Senior Service Designer - Customer Experience Remote to join our innovative team. In this role, you will lead the design of user-centered services that enhance customer experiences across various touchpoints. As a Senior Service Designer, you will work closely with cross-functional teams to create impactful service blueprints and journey maps that drive business success.

What You'll Do

• Lead the design and implementation of service design projects, ensuring alignment with user needs and business goals.
• Conduct user research and usability testing to gather insights that inform design decisions.
• Create detailed service blueprints and journey maps to visualize user interactions and identify opportunities for improvement.
• Collaborate with product management, UX/UI designers, and stakeholders to develop and refine service concepts.
• Facilitate design sprints and workshops to co-create solutions with team members and clients.
• Advocate for user-centered design principles and best practices within the organization.
• Mentor junior designers and contribute to the growth of the design team.
• Stay updated on industry trends and emerging technologies to continuously enhance service design capabilities.

Requirements

• 5+ years of experience in service design, user experience design, or a related field.
• Strong portfolio showcasing service design projects and user-centered design processes.
• Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.
• Experience with user research methodologies and usability testing.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Ability to think critically and solve complex design challenges.
• Familiarity with design thinking and agile methodologies.
• Knowledge of accessibility standards and inclusive design practices.

Nice to Have

• Experience in financial services or related industries.
• Familiarity with prototyping tools such as InVision or Axure.
• Understanding of service blueprinting and journey mapping techniques.

What We Offer

• Remote work model allowing for flexibility and work-life balance.
• Vacation and wellness days to support your well-being.
• Extended health and dental coverage for you and your family.
• Employee Assistance Program for personal and professional support.
• Company-matching retirement savings plan to help you secure your future.
• Financial support for professional development and training opportunities.
• Annual company events to foster team spirit and collaboration.
• Exclusive access to perks and discounts on various services.