Senior International Operations Specialist - P2P Remote
About the Role
We are seeking a Senior International Operations Specialist - P2P Remote to join our dynamic team at Binance. In this role, you will play a crucial part in enhancing our P2P platform across Africa, ensuring operational excellence and a seamless trading experience for our users.
What You'll Do
- Monitor daily P2P platform performance across Africa, focusing on liquidity, order success rates, disputes, and user behavior.
- Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
- Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
- Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
- Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across African markets.
- Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
- Ensure balanced liquidity across key fiat pairs and payment channels for multiple African countries.
- Build dashboards, reports, and performance metrics to track African P2P market conditions and internal KPIs.
Requirements
- Bachelor’s degree in Business, Economics, Finance, Engineering, or a related field.
- 5+ years of experience in P2P operations, marketplace operations, crypto exchanges, fintech, banking, or payment platforms.
- Strong understanding of Africa’s crypto landscape, including major markets, regulations, and user behaviors.
- Analytical mindset with proficiency in Excel, SQL, or data visualization tools.
- Fluency in English is required to coordinate with overseas partners and stakeholders; additional languages are a plus.
- Ability to operate in a fast-paced, high-pressure environment with attention to detail and a sense of ownership.
- Experience working in a remote, multicultural environment.
Nice To Have
- Previous experience with merchant management in a P2P or marketplace environment.
- Familiarity with anti-fraud methods, transaction monitoring, or operational risk frameworks.
- Knowledge of crypto compliance practices in major African jurisdictions.
- Passion for blockchain, financial inclusion, and decentralized technologies.
What We Offer
- Shape the future with the world’s leading blockchain ecosystem.
- Collaborate with world-class talent in a user-centric global organization with a flat structure.
- Tackle unique, fast-paced projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
- Competitive salary and company benefits.
- Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).
This role at Binance offers a unique opportunity to work in a leading blockchain ecosystem, focusing on P2P operations across Africa. With a competitive salary and remote work flexibility, it's ideal for experienced professionals.
Who Will Succeed Here
Proficient in SQL and Excel for in-depth data analysis, enabling the ability to interpret complex datasets and derive actionable insights to improve P2P operations.
Strong understanding of risk compliance within the cryptocurrency space, with experience in implementing operational safeguards to mitigate risks associated with P2P transactions.
Self-motivated and disciplined to work remotely, with the ability to manage time effectively and prioritize tasks in a fast-paced, dynamic environment typical of the tech industry.
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