Senior HR Manager - Global Support Team

About the Role

We are seeking a Senior HR Manager - Global Support Team to join our nonprofit organization that specializes in fundraising and CRM solutions. This remote role is perfect for individuals passionate about supporting a globally distributed team while ensuring a consistent and high-quality employee experience. As a Senior HR Manager, you will play a crucial role in managing HR operations across multiple countries in Asia and Latin America, making this position both impactful and rewarding.

What You'll Do

• Manage onboarding and off-boarding for global Support team members across multiple time zones.
• Oversee payroll coordination, HRIS data integrity, and compliance within Employer of Record (EOR) environments.
• Act as the primary People Team partner for the Support organization, ensuring consistent communication, documentation, and employee experience.
• Handle employee relations in partnership with People Leadership, escalating issues when necessary.
• Support contract updates and compliance with EOR and internal legal and finance teams.
• Run performance cycles, including manager pre-work, milestone tracking, and employee support.
• Adapt People programs (performance, engagement, career frameworks, leadership principles) for globally dispersed teams.
• Ensure value alignment across regions while respecting country-specific norms.
• Serve as the point of contact for EOR partners in Asia and Latin/South America, ensuring seamless operations.
• Maintain consistent policy interpretation, documentation, and employee support across the U.S., Philippines, Puerto Rico, Mexico, and other locations.
• Collaborate with Support Leadership on headcount forecasting, workforce planning, and international staffing.
• Manage recruiting operations for Support roles including job postings, scheduling, and resume review.
• Partner with hiring managers to design efficient interview processes and maintain a high-quality candidate experience.
• Keep recruiting pipelines organized, documented, and progressing quickly, especially during high-volume hiring periods.

Requirements

• 5-7+ years of HR experience supporting globally dispersed teams, with required experience in Asia and preferred experience in South/Central America.
• Experience partnering with leaders in high-growth or high-volume operational environments such as Support, CX, or Operations.
• Familiarity with multiple employment models, including EORs; prior Deel experience is highly desirable.
• Strong skills in HR operations, process management, documentation, consistency, and systems.
• Clear and effective communication across cultures and time zones, with the ability to set boundaries, uphold standards, and build trust.
• Ability to work independently with sound judgment while aligning with People Leadership.
• Calm and steady presence able to support teams during organizational growth and change.

Nice to Have

• Experience with HR technology platforms and tools.
• Knowledge of labor laws and regulations in various countries.
• Proficiency in multiple languages.

What We Offer

• Remote work from one of 10 hubs including Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville.
• 100% employee-covered Medical, Dental, and Vision insurance, plus HSA and FSA accounts.
• Dependent care coverage with 50% of Medical, Dental, and Vision premiums for eligible dependents.
• Access to TalkSpace mental health membership through health plans.
• 3% 401k match for eligible employees.
• Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Annual one-week Wellness Week closure for rest and recharge.
• 12 weeks of paid parental leave with comprehensive leave planning support.
• Home office stipend for laptops, monitors, and modern technology.
• Monthly charitable giving allowance of up to $50 to verified nonprofits.
• Learning and development reimbursement opportunities.