Talantix.io
Experian•09.03.26
AI SCORE 8.5

Senior Customer Success Manager - Data Quality Solutions

$120K–$150K/year
RemoteData Quality Solutions
Customer Success•Data Quality•SaaS•CRM•Project Management

About the Role

We are seeking a Senior Customer Success Manager - Data Quality to join our dynamic team at Experian. In this remote role, you will play a crucial part in ensuring our clients maximize the value of our data quality solutions. Your expertise will help clients make informed decisions and achieve their business goals through our innovative technology and analytics.

What You'll Do

  • Build and maintain strong, long-term partnerships with key clients, acting as their trusted advisor.
  • Develop tailored success plans aligned with customer goals, ensuring the adoption of Experian's data quality solutions.
  • Present business reviews and success metrics to senior stakeholders, showcasing the value delivered.
  • Identify potential churn risks and implement proactive strategies to mitigate them.
  • Champion customer needs internally and encourage advocacy through case studies and references.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or client-facing roles.
  • Strong background in SaaS, Data Management, or enterprise solutions.
  • Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office.
  • Excellent organizational, project management, and time management skills.
  • Experience mentoring junior team members and contributing to team development.

Nice to Have

  • Understanding of Enterprise Data Management.
  • Prior experience with clients in Banking & Financial Services.

What We Offer

  • Competitive salary and benefits package.
  • Flexible work arrangements with a focus on work-life balance.
  • Opportunities for professional development and career growth.
  • A diverse and inclusive workplace culture.
  • Recognition and rewards for your contributions.
Language Requirements
EnglishC1
BasicIntermediateAdvancedNative
Why This Job8.5 of 10

This Senior Customer Success Manager role at Experian offers a unique opportunity to work remotely while driving client success in data quality solutions. With a competitive salary and a focus on professional development, it's an attractive position for experienced professionals.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in leveraging SaaS tools like Salesforce and HubSpot to track customer engagement and data quality metrics, ensuring clients receive tailored solutions based on analytics.

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Possesses a strong project management mindset, adept at using methodologies such as Agile or Scrum to drive customer success initiatives and facilitate cross-functional collaboration.

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Demonstrates a strategic approach to customer success, with a proven track record of increasing customer retention rates by implementing data-driven insights and fostering long-term client relationships.

Learning Resources

→Customer Success Management: How to Create a Customer-Centric Organizationcourse
→The Ultimate Guide to Customer Successguide
→Introduction to Data Quality Managementarticle

Career Path

Senior Customer Success Manager - Data Quality Solutions(Now)→Director of Customer Success(1-2 years)→Vice President of Customer Experience(3-5 years)

Market Overview

Market Size 2024
$15.7B
Annual Growth
18.5%
AI Adoption in Customer Success
67%
Investment in Data Quality Solutions
+120%
Labour Demand for Customer Success Managers
+25%
Avg Salary for Senior Customer Success Manager
$130K

Skills & Requirements

Required
Customer SuccessData QualitySaaS
Growing in Demand
Customer AnalyticsTechnical Account ManagementChange Management
Declining
Basic CRM ManagementTraditional Project Management (Waterfall)

Domain Trends

Increased Integration of AI Tools
Over 60% of organizations are leveraging AI-driven tools to enhance customer insights and automate responses, improving efficiency in customer success roles.
Focus on Data-Driven Decision Making
82% of companies are prioritizing data quality as a key factor in customer retention strategies, leading to a surge in demand for data quality solutions.
Shift Towards Proactive Customer Engagement
Companies adopting proactive engagement strategies report a 30% higher customer satisfaction rate, emphasizing the need for skilled customer success managers.

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