Senior Customer Service Specialist - Supply Chain (Remote)
About the Role
We are seeking a Senior Customer Service Specialist - Supply Chain (Remote) to join our dynamic team at ams OSRAM. In this role, you will work closely with international key accounts in a modern, global Supply Chain environment, ensuring exceptional service and operational excellence. Your expertise will help us drive customer satisfaction and support our strategic targets.
What You'll Do
- Act as a customer service representative for international key accounts, managing proactive order management and closely monitoring order books and shipments.
- Take ownership of end-to-end operational customer interactions and demand fulfillment, advocating for the customer while aligning with the company's best interests.
- Handle inbound B2B customer calls, email inquiries, and requests with accuracy and timeliness.
- Participate in customer and project review meetings, understanding customer profiles to support company growth and strategic objectives.
- Professionally manage customer escalations and allocation scenarios, ensuring effective resolution.
- Collaborate with cross-functional teams to provide support in customer-related matters within a dynamic working environment.
Requirements
- Minimum 3-5 years of related working experience in customer support within the international supply chain.
- Experience in the semiconductor or automotive industry is preferred, particularly with consignment or scheduling agreements.
- Strong customer-facing skills with conversational proficiency and active listening abilities.
- Excellent written and verbal communication skills for effective interaction.
- Entrepreneurial drive with strong problem-solving capabilities.
- Ability to multi-task, prioritize, and manage time effectively in a flexible work environment.
- Fluent in business English and/or Mandarin (reading, writing, and speaking).
- Bachelor’s Degree or equivalent education is required, along with proficiency in ERP (SAP), CRM (Salesforce), EDI, and Microsoft tools.
Nice to Have
- Experience with customer relationship management tools.
- Knowledge of supply chain processes and best practices.
- Ability to work in a fast-paced, dynamic environment.
What We Offer
- Competitive salary and benefits package.
- Flexible working hours and remote work opportunities.
- Professional development and growth opportunities.
- Supportive and collaborative team environment.
- Access to cutting-edge technology and resources.
This role offers a unique opportunity to work remotely as a Senior Customer Service Specialist at ams OSRAM, a leader in the semiconductor industry. With competitive salary and flexible hours, it's an excellent chance for career growth.
Who Will Succeed Here
Proficient in SAP and Salesforce, with a strong understanding of EDI processes to efficiently manage customer orders and supply chain logistics.
Self-motivated and detail-oriented, thriving in a remote work environment while effectively managing time and prioritizing tasks across multiple international accounts.
Possesses a customer-centric mindset with a proven track record of improving customer satisfaction metrics, demonstrating the ability to analyze feedback and implement solutions in a supply chain context.
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