Scheduling Supervisor - Remote Opportunity at Agilent Technologies

About the Role

We are seeking a Scheduling Supervisor to join our team at Agilent Technologies. This is a remote opportunity where you will play a crucial role in leading our Enterprise Scheduling team, ensuring high levels of customer satisfaction in a dynamic, fast-paced pharmaceutical environment. As a Scheduling Supervisor, you will be the centralized point of contact for customer queries and escalations, helping to improve the world around us through effective scheduling and management.

What You'll Do

• Lead and support the Enterprise Scheduling Coordinators, driving the overall CrossLab Enterprise Business to help customers achieve superior outcomes.
• Act as the first point of contact for contract queries, service delivery, repairs, and any changes to the scope of the contract.
• Work with Agilent stakeholders to track service metrics, repairs, safety incidents, and achievements.
• Coordinate service visits in accordance with the site schedule, managing associated standards and parts vital for successful service completion.
• Perform daily administrative duties such as quotation requests, raising purchase orders, and reconciling costs.
• Ensure compliance with customer vendor management requirements, collating risk assessments, training records, and relevant documentation in advance of scheduled services.
• Monitor schedule adherence to planned preventative maintenance and ensure compliance with customer standard operating procedures and safety standards.
• Build successful customer relationships, prioritizing customer requirements and keeping customers informed of any scheduling changes.

Requirements

• Third-level qualification; scientific qualification is advantageous.
• Knowledge of laboratory GMP standards and understanding of laboratory operations.
• Demonstrated experience in a supervisory or management role.
• Strong leadership skills with the ability to delegate tasks and motivate the team to achieve results.
• Excellent communication skills, effective interpersonal and cross-functional collaboration skills.
• Proven ability to problem-solve and multi-task in a fast-paced environment.
• Advanced planning, organizational, and time management skills.
• Proven fluency in English (verbal and written).

Nice to Have

• Experience with scheduling applications such as SAP CRM System and SmartSheet.
• Knowledge of planning and administrative tools.
• Excellent presentation skills.

What We Offer

• Competitive salary and benefits package.
• Remote work flexibility.
• Opportunities for ongoing training and development.
• A dynamic and supportive work environment.
• Equal opportunity employer committed to diversity and inclusion.