Remote Senior Director of Customer Success - Product Portfolio Management

About the Role

We are seeking a Remote Senior Director of Customer Success to lead our Product Portfolio Management team at Veeam Software. As a leader in data resilience, Veeam empowers businesses to control their data anytime and anywhere. In this role, you will play a crucial part in shaping our customer success strategies and ensuring our clients achieve maximum value from our solutions.

What You'll Do

• Lead the Customer Success team to enhance customer satisfaction and retention.
• Develop and implement strategies for product portfolio management that align with customer needs and market trends.
• Collaborate with cross-functional teams to drive product enhancements based on customer feedback.
• Analyze customer data to identify opportunities for upselling and cross-selling.
• Establish metrics and KPIs to evaluate the effectiveness of customer success initiatives.

Requirements

• 10+ years of experience in customer success, product management, or related fields.
• Proven track record of leading high-performing teams in a remote environment.
• Strong understanding of data resilience solutions and customer needs.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.

Nice to Have

• Experience in the software or technology industry.
• Familiarity with data backup and recovery solutions.
• Knowledge of customer relationship management (CRM) tools.

What We Offer

• Competitive salary ranging from $180,000 to $220,000 per year.
• Comprehensive health benefits and wellness programs.
• Flexible working hours and a fully remote work environment.
• Opportunities for professional development and career advancement.
• A collaborative and innovative company culture.