Remote Member Support Specialist - Join DISQO Nation

About the Role

Join DISQO as a Remote Member Support Specialist and be part of a dynamic team dedicated to enhancing ad measurement platforms. In this role, you will resolve over 1,000 support tickets and live chats weekly while ensuring accuracy and empathy. This is a unique opportunity to work remotely from Yerevan, Armenia, while contributing to a company that values innovation and growth.

What You'll Do

• Resolve support tickets and live chats, maintaining high standards of accuracy and compliance.
• Anticipate follow-up questions to streamline communication and reduce response times.
• Utilize AI tools to enhance response efficiency and improve ticket classification.
• Detect and address unusual account activities, ensuring adherence to policies.
• Participate in structured experiments and provide data-informed feedback.
• Work confidently with modern support tools, adapting quickly to new technologies.

Requirements

• Experience in a high-volume support environment, handling thousands of tickets weekly.
• Strong written English skills, ensuring clear and friendly communication.
• Familiarity with tools like Zendesk, Intercom, and live chat platforms.
• Ability to utilize AI tools for drafting replies and summarizing threads.
• Sound judgment regarding fraud and risk management.

Nice to Have

• Experience with data analysis and tracking performance metrics.
• Curiosity about product updates and a proactive approach to learning.

What We Offer

• Premium health insurance with family coverage.
• Stock options to share in our success.
• Lunch coupons and catered meals at the office.
• Weekly massage days to promote wellness.
• Team events to foster collaboration and camaraderie.