Remote Manager of Storage Services - Cloud Operations

About the Role

We are seeking a Remote Manager of Storage Services to lead our Storage team at Lightedge. In this role, you will ensure the reliability, performance, security, and scalability of our enterprise and cloud storage platforms. You will oversee day-to-day storage operations, platform strategy, team leadership, and customer-facing escalations in a fast-paced, 24x7x365 managed services environment. This position is fully remote, allowing you to collaborate across multiple Lightedge locations while providing flexibility to support nights, weekends, and participate in an on-call escalation schedule.

What You'll Do

• Lead, mentor, and develop a team of Storage Engineers supporting 24x7 operations.
• Manage staffing, scheduling, and on-call rotations to ensure continuous coverage.
• Conduct regular 1:1 meetings, team meetings, and operational reviews to drive alignment and performance.
• Act as the primary escalation point for storage-related incidents and customer-impacting events.
• Own the strategy, standards, and lifecycle management for Lightedge’s storage platforms.
• Plan and oversee customer storage migrations, upgrades, expansions, and new environment deployments.
• Ensure proactive monitoring of storage performance, capacity, and availability using analytics and monitoring tools.
• Collaborate closely with Cloud, Compute, Network, Security, and Operations teams to deliver integrated solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 10+ years of experience working with enterprise storage platforms, preferably in a Managed Services Provider (MSP), hosting, or cloud environment.
• 5+ years of experience in a technical leadership or management role.
• Strong troubleshooting skills across complex, multi-platform storage environments.
• Excellent communication, leadership, and organizational skills.

Nice to Have

• Vendor certifications in storage administration or management (IBM, NetApp, PURE, Dell, or similar).
• Experience supporting compliance-driven or regulated environments.
• Prior experience leading storage teams in a multi-tenant or service provider environment.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Collaborative team culture focused on innovation.
• Access to the latest technologies and tools in cloud storage.