Remote Field Service Technician - Warranty/​Repair

About the Role

We are seeking a Remote Field Service Technician to join our dynamic team. This role involves providing warranty and repair services for cutting-edge technology in the energy sector. As a Remote Field Service Technician, you will play a crucial role in ensuring customer satisfaction through effective troubleshooting and maintenance of equipment.

What You'll Do

• Perform warranty and repair services on various energy sector equipment remotely.
• Utilize your mechanical and electrical knowledge to troubleshoot and resolve issues effectively.
• Provide technical assistance and support to customers, ensuring high levels of customer satisfaction.
• Collaborate with a team of experienced technicians to improve service delivery and operational efficiency.
• Maintain compliance with EHS regulations and quality management standards.
• Document service activities and maintain accurate records using Oracle ERP systems.
• Participate in ongoing professional development and training opportunities.
• Contribute to a supportive work environment focused on safety and compliance.

Requirements

• 2-5 years of experience as a Field Service Technician or in a similar role.
• Strong mechanical and electrical skills, with a solid understanding of troubleshooting techniques.
• Experience with PLCs and electronics technology.
• Excellent analytical skills and problem-solving abilities.
• Ability to work independently and as part of a team.
• Strong communication skills to effectively interact with customers and team members.
• Knowledge of safety regulations and EHS compliance.
• Familiarity with Oracle ERP systems is a plus.

Nice to Have

• Experience in the energy sector or with gas engines.
• Certifications in mechanical or electrical engineering.
• Previous experience in customer service roles.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technology in the energy sector.
• Supportive work environment with a focus on safety and compliance.
• Opportunities for professional development and training.
• Work with a team of experienced technicians.