Remote Customer Support Representative – Booking Vacations

About the Role

Destination Knot is excited to announce an opening for a Remote Customer Support Representative – Booking Vacations. In this role, you will assist clients in coordinating their dream vacations while enjoying the flexibility of a fully remote work environment. As a part of our dynamic travel agency, you will help create unforgettable travel experiences for our clients.

What You'll Do

• Assist clients with researching and booking vacation packages, hotels, and cruises.
• Provide support during the reservation and confirmation process.
• Respond to client inquiries regarding travel details and requirements.
• Review booking information for accuracy, including dates and traveler information.
• Maintain organized records of client reservations and communications.
• Offer follow-up support before and after travel.
• Participate in structured onboarding and ongoing training provided by Destination Knot.
• Work independently in a remote environment while being part of a supportive team culture.

Requirements

• Strong written and verbal communication skills.
• Customer-focused mindset with attention to detail.
• Comfortable using online systems and digital platforms.
• Ability to work independently in a remote environment.
• Previous customer service or hospitality experience is helpful but not required.

Nice to Have

• Experience in the travel industry.
• Familiarity with travel booking tools.
• Interest in travel and tourism.

What We Offer

• Structured onboarding and step-by-step training.
• Access to travel booking tools and supplier resources.
• Supportive and collaborative team culture.
• Flexible work hours to accommodate your lifestyle.
• Exclusive industry perks and commissions on travel services.