Remote Customer Success Specialist - Education Sector

About the Role

We are looking for a Remote Customer Success Specialist to join our Customer Success organization and support customers across all segments: SMB, Mid-Market, and Enterprise. As a Remote Customer Success Specialist, you will operate as a strategic partner to the Customer Success Managers (CSMs), owning targeted bodies of work that drive teacher adoption, engagement, and instructional impact. This role is designed to extend and amplify the impact of our CSMs while creating scale and efficiency across the Customer Success organization.

What You'll Do

• Drive teacher activation, adoption, and ongoing engagement with Newsela products through targeted plays and outreach.
• Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered to active and engaged.
• Support execution of adoption campaigns, events, and initiatives that increase meaningful product use.
• Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
• Develop and deliver curriculum-aligned resources, mappings, or guidance that help educators see immediate classroom relevance.
• Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
• Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools.
• Surface actionable insights for CSMs that inform outreach, prioritization, and customer conversations.

Requirements

• 3+ years of experience in customer success or related field.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Experience with educational technology products is a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.

Nice to Have

• Familiarity with Tableau, Salesforce, and Gainsight.
• Experience in the education sector.
• Project management experience.

What We Offer

• Competitive salary and benefits package.
• Flexible remote work environment.
• Opportunities for professional development and growth.
• Collaborative and supportive team culture.
• Access to educational resources and tools.