Remote Customer Success Manager - Circle Plus

About the Role

We are seeking a Remote Customer Success Manager to join our dynamic team at Circle Plus. As a Customer Success Manager, you will play a crucial role in ensuring our customers have the best experience possible while using our platform. With over 12,000 paying communities powered by Circle, your impact will be significant. This role is fully remote, allowing you to work from anywhere in the world.

What You'll Do

• Act as the primary point of contact for our most strategic customers, ensuring their success and satisfaction with Circle Plus.
• Provide high-touch support and partnership to customers launching fully branded mobile apps alongside their communities.
• Collaborate with cross-functional teams to address customer needs and feedback effectively.
• Document customer interactions and insights to improve our services continuously.
• Help scale our customer success initiatives as Circle Plus grows rapidly.

Requirements

• 2-5 years of experience in customer success or account management roles.
• Strong communication skills and the ability to build relationships with customers.
• Experience working in a remote environment and managing async communication.
• Familiarity with community management platforms or SaaS products is a plus.
• Proven track record of achieving customer satisfaction and retention goals.

Nice to Have

• Experience in the mobile app industry.
• Knowledge of community engagement strategies.
• Fluency in multiple languages.

What We Offer

• Competitive salary ranging from $70,000 to $90,000 per year.
• Fully remote work environment with flexible hours.
• Opportunities for professional growth and development.
• Regular company offsites in beautiful locations around the world.
• A supportive and collaborative team culture.