Remote Client Success Manager - SaaS Focus

About the Role

HONK is seeking a Remote Client Success Manager to transform the towing and roadside assistance industry. In this role, you will leverage your relationship-building skills and deep product knowledge to support our strategic partners, ensuring they receive maximum value from HONK’s platform. As a Remote Client Success Manager, you'll work with clients across various sectors, including OEMs, insurance, and fleet services, to enhance their customer experience.

What You'll Do

• Lead the onboarding process for new clients, ensuring a smooth transition from Sales to implementation.
• Coordinate with internal teams to provide training and documentation, setting clear expectations for ongoing support.
• Develop engaging training sessions to empower customers in using HONK’s platform effectively.
• Identify cross-sell and upsell opportunities within your portfolio to drive account growth.
• Facilitate regular working sessions with clients to address challenges and share best practices.
• Track and report on key performance indicators (KPIs) to refine client success strategies.
• Review support case trends and collaborate with Support and Engineering teams to implement long-term solutions.
• Conduct strategic account reviews to analyze performance and provide insights for increasing platform value.

Requirements

• 5+ years of experience in Customer Success, Account Management, or Consulting within a SaaS environment.
• Proven ability to handle complex customer issues with empathy and urgency.
• Excellent communication skills, comfortable presenting to various stakeholders.
• Experience with tools such as Zendesk, Asana, or HubSpot is a plus.
• A proactive, consultative mindset focused on long-term relationship building.

Nice to Have

• Experience in the automotive or roadside services industry.
• Passion for solving complex business problems with tailored solutions.

What We Offer

• Competitive salary ranging from $85,000 to $110,000 annually.
• Comprehensive benefits package, including medical and financial benefits.
• Flexible remote work environment, allowing you to thrive from anywhere in the US.
• A diverse and inclusive company culture that values collaboration.
• Opportunities for professional growth and development.