Talantix.io
CrossCountry Consulting•11.03.26
AI SCORE 8.5

Remote Client Success Manager - Coupa Specialist

$90K–$120K/year
RemoteConsulting
Client Success•SaaS•Coupa•Salesforce•Microsoft Excel•Microsoft PowerPoint•AI Tools

About the Role

We are seeking a Remote Client Success Manager specializing in Coupa to join our dynamic team at CrossCountry Consulting. In this role, you will be instrumental in ensuring our clients maximize the value of their technology investments, particularly within the Coupa platform. Your expertise in client success will help foster long-term relationships and drive positive outcomes for our clients.

What You'll Do

  • Lead Client Relationship & Delivery Success: Oversee the transition from implementation to post-production services, ensuring a seamless handoff and operational readiness.
  • Serve as the primary point of contact for assigned clients, helping them realize the full benefit of their Coupa investment.
  • Build influential relationships with client stakeholders to understand their strategic priorities and how CrossCountry’s solutions can best support them.
  • Drive Client Adoption, Value, and Growth: Monitor adoption trends and KPIs to proactively address risks and identify opportunities to increase ROI.
  • Conduct semi-annual business reviews with clients to evaluate performance, share insights, and align future needs.
  • Enable Operational Excellence: Maintain accurate documentation of client activity, risks, opportunities, and account health in Salesforce.
  • Contribute to continuous improvement by developing client success best practices and refined onboarding processes.
  • Stay informed about emerging AI tools and techniques to enhance client solutions.

Requirements

  • 3+ years in Client Success, Account Management, or related functions in a SaaS or enterprise software environment.
  • Proven track record managing client portfolios and driving retention, upsell, and adoption outcomes.
  • Exceptional communication, relationship-building, and presentation skills.
  • Proficiency in Microsoft Office, especially Excel and PowerPoint.
  • Experience with CRM systems, such as Salesforce.
  • Strong ability to analyze client data and translate insights into action.
  • Comfort with AI tools to enhance productivity and innovation.
  • Bachelor’s degree in Business, Technology, or related field.

Nice to Have

  • Familiarity with ERP, procurement, and/or financial systems (specifically Coupa and NetSuite).
  • Willingness to travel as needed.

What We Offer

  • Comprehensive healthcare options including medical, dental, and vision coverage.
  • 401(k) with company matching.
  • Generous parental and maternity leave policies.
  • Technology stipends and wellness reimbursement programs.
  • Remote work flexibility and a supportive company culture.
Why This Job8.5 of 10

This Remote Client Success Manager role at CrossCountry Consulting offers a unique opportunity to drive client success in a supportive environment. With a competitive salary and comprehensive benefits, it's an attractive position for professionals in the SaaS industry.

Salary Range
Required
0/1
Optional
0/1
Bonus
0/1

Who Will Succeed Here

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Proficient in leveraging Coupa for client solutions, with a strong understanding of SaaS metrics and KPIs to drive client engagement and success.

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Self-motivated and resourceful in remote work settings, demonstrating excellent time management and the ability to proactively address client needs without direct supervision.

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Analytical mindset with experience in using Salesforce for client tracking and Microsoft Excel for data analysis, enabling data-driven decision-making to enhance client satisfaction.

Learning Resources

→Coupa Training and Certificationcourse
→Client Success Management: How to Drive Customer Successcourse
→Salesforce Documentationarticle

Career Path

Remote Client Success Manager - Coupa Specialist(Now)→Senior Client Success Manager(1-2 years)→Director of Client Success(3-5 years)

Market Overview

Market Size 2024
$12.5B
Annual Growth
15.2%
AI Adoption in Client Success
60%
Investment in SaaS Solutions
+45%
Labour Demand for Client Success Roles
+22%
Avg Salary for Client Success Managers
$85K

Skills & Requirements

Required
Client SuccessSaaSCoupa
Growing in Demand
Data AnalyticsCustomer Journey MappingEmotional Intelligence
Declining
Traditional CRM ManagementBasic Excel Functions

Domain Trends

Rise of AI in Customer Engagement
60% of companies are integrating AI tools to enhance client interactions and automate routine tasks.
Shift Towards Data-Driven Decision Making
70% of client success teams are utilizing advanced analytics to predict customer needs and improve retention.
Increased Focus on Customer Experience
Companies investing in customer experience initiatives have seen a 25% increase in client retention rates.

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