Remote Account Manager - Home Improvement Solutions

About the Role

We are looking for a Remote Account Manager to join our dynamic team at Ergeon. In this role, you will become a trusted advisor to residential homeowners, guiding them through informed decisions about enhancing their properties. As a key player in our Sales Department, you will help shape the future of the home improvement industry while working remotely.

What You'll Do

• Manage leads from qualification to close, ensuring a smooth delivery of service.
• Conduct outbound communications through calls, SMS, and email to engage potential clients.
• Respond to inbound inquiries via email and text, providing timely and helpful information.
• Utilize consultative selling techniques to uncover challenges and develop tailored solutions for customers.
• Build trust and rapport with clients, contributing to customer satisfaction and revenue growth.
• Continuously learn and improve your skills to better serve our customers and enhance your sales techniques.

Requirements

• 2-5 years of experience in sales or account management, preferably in the home improvement or related industry.
• Strong communication skills, both verbal and written, to effectively engage with customers.
• Ability to understand the residential customer journey and tailor solutions accordingly.
• Proven track record of meeting or exceeding sales targets.
• Commitment to continuous learning and improvement in sales techniques.

Nice to Have

• Experience with CRM software and sales tools.
• Familiarity with the home improvement industry and customer needs.
• Multilingual abilities are a plus.

What We Offer

• Competitive salary range of $70,000 - $90,000 per year.
• Fully remote work environment, allowing for flexibility in your schedule.
• Opportunity to work with a globally distributed team of over 350 professionals.
• Access to continuous learning and professional development resources.
• Engaging company culture focused on innovation and customer satisfaction.