Regional Vice President of Customer Success - Remote Role

About the Role

Amplify is hiring a full-time Regional Vice President of Customer Success to join our dynamic team, working remotely from the United States. In this role, you will lead the Customer Success and Development initiatives for our Inside and Small Accounts segment, ensuring our clients receive exceptional service and support. As a key member of our leadership team, you will have the opportunity to shape the customer experience and drive growth within the organization.

What You'll Do

• Lead the Customer Success team, focusing on Inside and Small Accounts to enhance customer satisfaction and retention.
• Develop and implement strategies to improve customer engagement and drive product adoption.
• Collaborate with cross-functional teams to align on customer needs and deliver tailored solutions.
• Monitor customer health metrics and proactively address any issues to ensure a seamless experience.
• Provide mentorship and guidance to team members, fostering a culture of excellence and continuous improvement.

Requirements

• Minimum of 5 years of experience in a customer success or account management role, with a focus on B2B SaaS.
• Proven track record of leading teams and driving customer satisfaction.
• Strong analytical skills to assess customer metrics and develop actionable insights.
• Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience with CRM tools and customer success platforms.
• Familiarity with the education technology sector.
• Advanced degree in business or related field.

What We Offer

• Competitive salary ranging from $180,000 to $205,000 per year.
• Flexible remote work environment.
• Comprehensive health benefits and wellness programs.
• Professional development opportunities and support for continuous learning.
• A collaborative and inclusive company culture.