Production Support Engineer - Cryptocurrency Remote

About the Role

We are hiring a Production Support Engineer to join our dynamic team in the cryptocurrency sector. This remote Production Support Engineer position is essential for ensuring the stability and performance of our mission-critical software systems.

What You'll Do

• Provide front-line production support across various cryptocurrency business lines and functions, including client trading, lending, proprietary trading, trade settlement, and risk management.
• Work on automation projects to minimize manual effort and enhance the effectiveness of production support.
• Monitor system health and performance; identify and resolve issues promptly to ensure uninterrupted operations.
• Debug and troubleshoot complex applications written in Java and Python.
• Collaborate with development teams to implement fixes and enhancements to improve system stability and performance.
• Coordinate with global counterparts to ensure seamless follow-the-sun support.
• Document and maintain support procedures, runbooks, and knowledge base articles.
• Communicate effectively with clients to understand and address their support needs, provide updates on issue resolution, and ensure client satisfaction.
• Proactively identify areas for improvement in systems and processes to enhance efficiency and reliability.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• 4+ years of experience in production support or engineering roles, preferably in finance, with direct exposure to trading system internals, post-trade processing, or real-time risk engines.
• Strong technical skills in SQL and at least one programming or scripting language, preferably Java or Python.
• Experience with incident response, root cause analysis, and structured problem-solving in a production environment.
• Detail-oriented mindset with a focus on accuracy and quality.
• Excellent verbal and written communication skills.
• Ability to build and maintain strong client relationships and provide outstanding customer service.
• Proven ability to work well in a fast-paced, dynamic environment and prioritize tasks effectively.

Nice to Have

• Experience working with cryptocurrency or electronic trading platforms.
• Experience collaborating with global counterparts across time zones.
• Knowledge of blockchain technology and cryptocurrency protocols.
• Familiarity with DevOps practices and tools.
• Relevant certifications in software development or IT support.

What We Offer

• Competitive base salary and discretionary bonus.
• Company-paid health and protective benefits for employees and their eligible dependents.
• Free virtual coaching and counseling sessions.
• Opportunities to learn about the Crypto industry.
• Smart, entrepreneurial, and fun colleagues.
• Employee Resource Groups.