Principal Software Engineer - AI, PHP, Python, React
About the Role
We are seeking a Principal Software Engineer (Remote) to join our innovative team at NiCE. In this role, you will play a critical part in building and evolving our client-facing products and internal platforms that enhance customer experiences. As a Principal Software Engineer, you will help shape the technical direction of our products by designing scalable, API-first systems and contributing to our conversational AI platform.
What You'll Do
- Partner closely with Product, Design, and Engineering teams to shape product strategy and technical execution.
- Design and build API-first, cloud-native services that integrate with web clients, internal tools, and external partners.
- Own projects end-to-end: architecture, implementation, testing, deployment, monitoring, and iteration.
- Develop and maintain scalable, distributed systems with a focus on performance, reliability, and security.
- Contribute to the evolution of our conversational AI platform, including messaging pipelines, integrations, and data flows.
- Write clean, testable, and well-documented code while raising engineering standards through reviews and technical leadership.
- Continuously improve development workflows, CI/CD pipelines, and operational excellence.
- Identify and resolve performance bottlenecks across application, database, and infrastructure layers.
Requirements
- Bachelor's degree in Computer Science or a related technical field.
- 8+ years of professional software engineering experience building production systems.
- Strong experience with modern web development: RESTful APIs, relational databases, CI/CD, and event-driven systems.
- Proficiency in at least one modern programming language such as PHP, Python, or TypeScript.
- Hands-on experience with backend technologies like Laravel, Express, and Serverless.
- Strong understanding of software architecture patterns and system design for large-scale applications.
- Experience building and operating systems on AWS, including services such as S3, EC2, and Lambda.
- Familiarity with distributed systems and asynchronous processing.
Nice to Have
- Experience with LLMs, messaging, or customer engagement platforms.
- Exposure to high-volume data pipelines or real-time systems.
- Prior experience influencing technical direction or mentoring other engineers.
What We Offer
- Competitive salary and benefits package.
- Flexible remote work environment.
- Opportunities for professional growth and development.
- Collaborative and innovative team culture.
- Access to cutting-edge technologies and tools.
This Principal Software Engineer role at NiCE offers a unique opportunity to work on AI-driven products in a flexible remote environment with a competitive salary.
Who Will Succeed Here
Deep expertise in PHP and Python with a solid understanding of frameworks like Laravel and Express.js, enabling the design of robust and scalable backend systems.
Proficient in modern JavaScript frameworks, particularly React, coupled with experience in TypeScript to enhance code quality and maintainability in a remote collaborative environment.
Strong background in machine learning concepts, with the ability to integrate AI functionalities into applications, and a mindset geared towards continuous improvement and innovation in software development.
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