Patient Care Specialist - Training & Customer Support (Remote)

About the Role

We are seeking a Patient Care Specialist - Training & Customer Support (Remote) to support daily operations within a patient support and training program. In this role, you will provide education, coordination, and customer support to patients using a connected medical device platform. This position blends patient services, customer support, training coordination, and operational support in a fast-paced, remote environment.

The ideal candidate is empathetic, highly organized, comfortable with technology, and passionate about delivering excellent patient experiences.

What You’ll Do

• Support daily operations of the Patient Care team.
• Manage inbound and outbound phone and email communication with patients and internal teams.
• Assist patients with questions related to product training, device functionality, and ongoing use.
• Track, manage, and update patient training requests from intake through completion.
• Triage and route customer inquiries to ensure timely and accurate resolution.
• Deliver high-quality customer service while meeting key performance metrics.
• Ensure strict adherence to compliance, regulatory, and quality standards.
• Document all customer interactions accurately in patient records.
• Use active listening and problem-solving skills to identify and address patient needs.

Training & Program Support

• Manage daily flow of training-related communications and requests.
• Follow up with training staff to obtain status updates as needed.
• Maintain accurate training staff rosters and records.
• Support interviewing, onboarding, and hiring processes for new training staff.
• Assist with weekly payroll processing for training staff.
• Prepare and distribute monthly program metrics and reports using Excel.
• Coordinate and support email campaigns.
• Host or support customer-facing webinars and virtual training sessions (preferred).
• Adapt responsibilities as program needs evolve.

Requirements

• 2+ years of experience in customer service, call center, patient services, or healthcare support.
• Excellent written and verbal communication skills.
• Comfortable learning and using new technologies and systems.

Nice to Have

• Experience hosting online classes, webinars, or virtual trainings.
• Experienced in medical device training, especially with continuous glucose monitors.
• Case management or patient coordination experience.
• Experience supporting patients in a medical device, healthcare, or regulated environment.
• Strong Excel skills for reporting and metrics tracking.

What We Offer

• Fully remote position with a flexible schedule.
• Standard laptop and equipment provided.
• No travel required.
• Competitive hourly pay ranging from $27.00 to $33.00.
• Potential for contract extension based on performance.