Microsoft Dynamics 365 Tier 2 Customer Service Engineer - Remote
About the Role
We are seeking a skilled Microsoft Dynamics 365 Tier 2 Customer Service Engineer to join our team remotely. In this role, you will be responsible for providing high-quality support and troubleshooting for Microsoft Dynamics 365 users. As a key member of our IT support team, you will ensure that our customers receive exceptional service and that their issues are resolved efficiently.
What You'll Do
- Provide Tier 2 support for Microsoft Dynamics 365, addressing complex customer inquiries and issues.
- Configure and customize Microsoft Dynamics 365 environments to meet client needs.
- Utilize ITIL best practices to manage incidents and service requests effectively.
- Collaborate with cross-functional teams to enhance system performance and user experience.
- Conduct data analysis and reporting using Power BI and SQL to provide insights for system optimization.
- Assist in the development and implementation of APIs and integrations with other platforms.
- Participate in training sessions and knowledge sharing to improve team capabilities.
- Document solutions and maintain knowledge base articles for future reference.
Requirements
- 2-5 years of experience in a customer service or technical support role, specifically with Microsoft Dynamics 365.
- Strong knowledge of Microsoft 365, Azure, and Active Directory.
- Experience with troubleshooting, configuration, and customization of Microsoft Dynamics 365.
- Familiarity with ITIL frameworks and service management processes.
- Proficiency in SQL, Power BI, and data analytics.
- Excellent communication skills and ability to work collaboratively in a remote environment.
- Experience with PowerShell and cloud administration is a plus.
Nice to Have
- Certifications in Microsoft Dynamics 365 or related technologies.
- Experience with DevOps practices and CI/CD pipelines.
- Knowledge of Agile methodologies and project management.
What We Offer
- Competitive salary ranging from $80,000 to $100,000 annually.
- Comprehensive medical, dental, and vision care.
- Matching 401K and profit-sharing opportunities.
- Generous paid time off and training time for personal development.
- Flexible spending accounts and employer-paid life insurance.
- Education assistance program with potential merit increases for certifications.
- Employee recognition and referral programs.
- Spot bonuses and other financial protection benefits.
This role offers a competitive salary and a robust benefits package, making it an attractive opportunity for professionals in IT support. The remote work flexibility adds to its appeal.
Who Will Succeed Here
Proficient in Microsoft Dynamics 365 and experienced in troubleshooting complex issues, with a solid understanding of ITIL practices for effective incident management.
Strong analytical mindset with experience in data analytics and reporting using Power BI, enabling effective resolution of customer issues and identification of trends.
Self-motivated and comfortable working in a fully remote environment, exhibiting excellent time management skills and a proactive approach to continuous learning and professional development.
Learning Resources
Career Path
Market Overview
Skills & Requirements
Domain Trends
Industry News
Loading latest industry news...
Finding relevant articles from the last 6 months