Meter Service Representative I - Remote Opportunity

About the Role

We are seeking a dedicated Meter Service Representative I to join our team. This remote position allows you to respond to customer inquiries and complaints concerning utility service policies. As a Meter Service Representative I, you will play a crucial role in ensuring the efficient operation of utility services.

What You'll Do

• Respond to customer inquiries and complaints regarding utility service policies.
• Perform field disconnections of utility services for delinquent accounts, breach of contract, nonpayment, returned checks, change of occupancy, safety, and meter tampering.
• Connect and disconnect water services, making adjustments to ensure safe and efficient operation.
• Conduct minor maintenance on meters, including pulling meters from vacant establishments, meter change-outs, installing locks and seals, and repairing meter leaks.
• Ensure accurate meter operation, including proper meter registration; report unusual situations involving meter conditions, defects, suspicious conditions, or safety hazards.
• Review and process abnormal meter reading reports on a daily basis.
• Read meters on assigned routes and record readings; identify addresses for new water utility billing.
• Maintain vehicles, tools, and equipment.

Requirements

• High school diploma or equivalent.
• Previous experience in customer service or utility services is preferred.
• Ability to work independently and manage time effectively.
• Strong communication skills, both verbal and written.
• Basic knowledge of utility service operations and policies.
• Must be detail-oriented and able to handle multiple tasks.

Nice to Have

• Experience with meter reading or utility billing systems.
• Familiarity with safety regulations related to utility services.

What We Offer

• Competitive salary ranging from $40,000 to $50,000 per year.
• Comprehensive benefits package including health insurance.
• Remote work flexibility.
• Opportunities for professional development and training.
• Supportive team environment.