Senior Technical Account Manager - Remote Role at Camunda

About the Role

Join Camunda as a Senior Technical Account Manager in a fully remote role, where you will be a trusted advisor to our enterprise customers. In this position, you will help clients navigate their journey with our platform, ensuring they achieve measurable business value. Your expertise will be crucial in building lasting relationships and driving customer success.

What You'll Do

• Serve as the primary technical contact and trusted advisor for designated enterprise customers, leading them through all stages of their Camunda adoption journey.
• Guide the creation and execution of tailored technical adoption plans, designed to maximize business outcomes and ensure long-term success.
• Deliver hands-on technical guidance, best practices, and advisory services to both business and technical stakeholders – from onboarding through ongoing operations.
• Identify and remove execution risks by proactively conducting platform and solution health checks, facilitating escalation management, and advocating for customer needs internally.
• Foster strong, collaborative relationships with cross-functional Camunda teams such as Customer Success Managers, Consulting, Support, Product, Engineering, Sales, and Pre-Sales to drive measurable customer outcomes at scale.
• Regularly spend time on-site with accounts for key milestone interactions (as needed, up to 50% during busy periods) to deepen partnerships and accelerate strategic initiatives.
• Work with public sector accounts who require security clearance (non-exclusively, your portfolio may also contain other accounts across the UK or Europe).

Requirements

• At least 3 years of experience as a Technical Account Manager or in a directly comparable role in enterprise software.
• Demonstrated technical expertise: hands-on with a high-level programming language (such as Java, C#, or Python) and relevant enterprise software frameworks.
• Solid understanding of modern solution architectures and associated paradigms, including DevOps topics (especially Kubernetes).
• A proven track record of building trusted relationships and providing advisory services to both technical and business stakeholders.
• Strategic problem-solving competencies with a collaborative, impact-driven mindset; comfortable tailoring approaches to unique customer situations.
• Willingness and flexibility to spend time on-site with clients as account needs dictate (up to 50% during busy periods).

Nice-to-Have

• Experience in enterprise automation, business process management, process orchestration, or robotic process automation.
• Relevant industry certifications (AWS Certified Solutions Architect, Azure Solutions Architect Expert, CKAD, CKA, etc.).
• Familiarity with Camunda products.

What We Offer

• Competitive, fair, and transparent compensation, with salary ranges based on location.
• Equity options through our Virtual Stock Option Plan (VSOP).
• Remote and flexible work arrangements with a home office budget and flexible time off.
• Health and wellbeing benefits, including tailored healthcare and mental wellbeing resources.
• Professional growth budget of up to $1,000 per year for self-driven learning.

Join us at Camunda and be part of a team that values diversity and inclusivity. We are excited to welcome applicants from all backgrounds!