Loyalty Manager - Remote Position at H&M

About the Role

We are seeking a Loyalty Manager to join our team at H&M, where you will have the opportunity to shape the global loyalty vision and impact millions of customers. This Loyalty Manager remote position is a career-defining challenge that allows you to redefine loyalty in modern fashion retail.

What You'll Do

• Own and evolve H&M’s global loyalty strategy, ensuring it drives customer engagement and retention.
• Lead a high-performing loyalty team, fostering a collaborative and results-oriented culture.
• Drive the continuous evolution of the loyalty operating model, identifying opportunities for improvement.
• Translate loyalty insights into strategic decisions that enhance customer experiences.
• Champion loyalty as a strategic growth driver across the organization.

Requirements

• Bachelor’s degree in Business, Marketing, Economics, or a related field.
• 9-10 years of experience in loyalty, CRM, or customer marketing roles.
• Excellent stakeholder management skills across various teams.
• Strong analytical mindset with the ability to translate insights into action.
• Clear written and verbal communication skills in English.

Nice to Have

• Experience in a multi-market environment.
• Passion for understanding customer behavior.
• Ability to simplify complexity and bring clarity to teams.

What We Offer

• 25% staff discount on all H&M Group brands.
• Participation in the H&M Incentive Program.
• Extensive development opportunities globally.
• A vibrant and inclusive company culture.
• Commitment to fair and equitable recruitment processes.