Leasing Consultant - Remote Opportunity

About the Role

As a Leasing Consultant remote, you will play a pivotal role in shaping our residents' experience by guiding them through the leasing and renting process with professionalism and enthusiasm. You'll be at the forefront of creating and maintaining a welcoming environment, showcasing our community’s unique features, and helping prospective residents find their next apartment home.

What You'll Do

• Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions.
• Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations.
• Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations.
• Provide tours of the community in diverse weather conditions.
• Ensure the quality of the community and apartment homes is ready to showcase daily.
• Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.
• Assist and engage with retention, resident parties, and renewals.
• Collaborate with fellow team members to enhance the leasing experience.

Requirements

• Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members.
• Strong organizational and time-management skills.
• Enthusiasm to empathize, collaborate, and engage with others.
• Desire to improve the lives of those around you.
• 1-2 years of customer service or sales experience.
• Adherence to Fair Housing best practices.
• Basic computer skills, including familiarity with Microsoft Suite.
• Aptitude to being solution-oriented.
• Property Management skills/experience preferred.
• Yardi and Rent Cafe experience preferred.
• High School diploma or equivalent.

What We Offer

• Career advancement and learning opportunities.
• Bonus opportunity.
• 13 paid holidays, including a Floating Holiday & Volunteer Day.
• Accrue sick time each year plus fifteen days (120 hours) of vacation time the first year and more!
• Housing discount opportunity.
• 401(k) with company match.
• Medical, Dental, and Vision insurance plans.
• Employer-sponsored short-term & long-term disability plans.
• Company-paid life insurance.
• Health savings account with employer contribution.
• Flexible spending account.
• Voluntary benefits.
• Employee Assistance Program (EAP).